Refund policy
At Glowkin, we want you to be completely satisfied with your purchase. If you’re not satisfied with your order, we offer a 60-day return policy.
60-Day Returns
You have 60 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be in the same condition in which you received it
- Be unused and unworn
- Include all original packaging and tags
- Include your receipt or proof of purchase
How to Start a Return
To request a return, please contact us at contact@glowkin.co.
Once your return request is approved, we will provide you with the return shipping label and instructions on where and how to send your package.
Please do not send any items back without contacting us first. Returns sent without prior authorization may not be accepted.
Return Address:
521 W Belair Avenue
House 49
Aberdeen, MD 21001
United States
If you have any questions regarding returns, please contact us at contact@glowkin.co.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or incorrect, contact us immediately at contact@glowkin.co with your order number and photos of the issue.
We’ll review the issue and work with you to make it right.
Non-Returnable Items
The following items are not eligible for return:
- Used or installed products
- Items that are damaged due to misuse or improper handling
- Gift cards
- Final-sale or clearance items
If you're unsure whether your purchase qualifies for a return, please contact us before sending the item back.
Exchanges
We currently do not offer direct exchanges.
If you would like a different product, the fastest option is to return your original item. Once your return has been approved and processed, you can place a new order for the item you want.
European Union — 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.
Returned items must be in the same condition in which you received them, unused, with their original packaging and tags where applicable.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If your return is approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@glowkin.co.
Contact Us
For any questions regarding returns or refunds, please contact:
Glowkin
Email: contact@glowkin.co